SubtitleHow can we help?
For subtitle projects, downloads, account access or billing, email [email protected].
Help us understand the issue
- Tell us what you expected and what happened instead.
- Include your browser, device and the approximate time of the problem.
- For a saved project, include its project ID from your account. Do not send a private recording unless support asks and you have permission to share it.
- For a payment question, include the receipt or order reference—not your card number or security code.
Quick answers
Video preview and caption rendering happen on your device. Saved subtitle projects keep your captions and the original MP4, WebM or MOV recording, private to your account. Manage them in My projects: deleting a recording or project there removes it from our servers right away.
Keep the export tab visible until rendering finishes. If MP4 is unavailable in your browser, use WebM or download a subtitle file for your video editor.
If processing is still pending, check saved projects before starting another task. A pending result is not proof of a failed request.